> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.bitcoinwell.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Verify Your Bitcoin Well Account

Everything you need to know about identity verification, from why it's required to what to do if something goes wrong.

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## Why Do I Have To Verify My Identity

Bitcoin Well is registered as a money service business (MSB) with FINTRAC. This means we are required by law to collect certain documents to verify your identity before you can use our products and services.
By completing verification you also unlock full access to all portal features, payment methods, and higher transaction limits.
If you'd rather skip verification for now, that's completely fine. You can still use Bitcoin Well as a Lite account.

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## What Documents Can I Use

Acceptable documents include a government-issued driver's licence, or a state-issued ID. Make sure your documents are clearly photographed with all four corners visible, good lighting, and no glare or shadows covering any information.

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## How Do I Verify My Account

* Sign up at bitcoinwell.com and select your country of residence.
* Confirm your email.
* Enter your bitcoin address.
* Confirm your phone number.
* Enter your occupation.
* Begin the ID verification process.
Verification is automated and typically takes only a couple of minutes.

**Note: If you are using a VPN, please disable it before completing verification as it can cause errors.**

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## How Long Does Verification Take

If additional documentation is requested by our partner Bitgo, the process may take up to 3 business days. During this time, keep an eye on your inbox for emails from [trustonboarding@cases.withpersona.com](mailto:trustonboarding@cases.withpersona.com) and check your dashboard to review and agree to the terms and conditions.


![Unverified Account card with the Agree to terms button on the Bitcoin Well dashboard](https://storage.crisp.chat/users/helpdesk/website/-/4/2/3/b/423bb8bf04277800/image_erzzym.png)

*Dashboard showing terms and conditions prompt* 

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## Why Is My Verification Declined or Pending

The most common reasons for a declined or pending verification are:
* Documents that are blurry, cropped, or poorly lit.
* Missing or incomplete information on the submitted document.
* The document was flagged for further review.

If you're running into errors or your verification isn't going through, reach out to our support team at [hello@bitcoinwell.com](mailto:hello@bitcoinwell.com) and we'll help you sort it out.