Failed e-Transfer Purchases 🚫💸
What’s happening
Sometimes when you send an e-transfer to buy Bitcoin, the funds don’t make it to us. Instead:
Your bank blocks or holds the transfer.
Neither you nor Bitcoin Well gets a notification.
When you call your bank, they may (incorrectly) say Bitcoin Well blocked it.
This can leave you stuck waiting, while your funds are actually being held by your bank.
Why this happens
Banks use automated fraud filters that sometimes flag transactions connected to Bitcoin purchases. It’s not something we can control. Each bank has its own internal rules — and unfortunately, they don’t always tell you what triggered the block.
What it means for you
Your money is safe — it’s still with your bank until the transfer is released or cancelled.
Bitcoin Well never receives it unless your bank actually sends it out.
We don’t see the block on our end, which is why it may seem like we’re just waiting on you — and you end up hearing nothing back from us 🦗
What to do if this happens
Call your bank and ask: “Has my e-transfer been blocked or held?”
If yes, request that it be released or cancelled back to your account.
If cancelled, you can try again after clarifying with your bank that it will be pushed through.
Notify Bitcoin Well Support that you’ve spoken with your bank so we know you’re retrying.
Consider alternate funding methods (via bill payment or another bank).
Try our other alternative emails:
On-Chain:
Lightning:
Key Takeaways
The block happens at the sending bank, not at Bitcoin Well.
We never reject incoming transfers.
If your e-transfer is stuck, the fix is between you and your bank.
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Failed e-Transfers When Selling Bitcoin 🏦➡️💸
What’s happening
Just like with buying Bitcoin, sometimes e-transfers can get blocked when we send money out to you. Here’s how it plays out:
We send the e-transfer for your Bitcoin sale from Remit Payment
Your bank blocks or holds the incoming funds.
Every now and then your bank will tell you what’s going on… but often, they don’t.
Why this happens
This is the same problem we outlined above: banks run your incoming transfers through their fraud filters. If risk flags pop up, the funds can get stuck in review.
What it means for you
We did send the funds — they left our account.
Your bank is holding them pending review.
On our end, we see that the e-transfer was rejected
What to do if this happens
Call your bank and request for the funds to be released.
Once the bank clears it, send us an email at [email protected] so that we can resend your e-transfer.
Key Takeaways
The block is at the receiving bank, not with Bitcoin Well.
We always send your funds once the Bitcoin is sold.
If you don’t see the e-transfer, the fastest path is to check with your bank.