In the case of Insufficient funds sent to the address, the cause is usually the customer sending from an exchange or other types of online wallets.
We suggest to always use a local wallet to send to us, instead of directly from an exchange.
Please create a ticket, in the ticket, we need you to supply the transaction ID for your transaction. Also, supply your unique ID code from your receipt at the ATM. Our agents will review your ticket and e-transfer you the amount owing. Please let us know the email address you would like the e-transfer sent to.
If you prefer to call or text us with this information, at 1-888-711-3866, our agents will respond within 12 hrs of your request.