General

ATM Support

• How do I use a Bitcoin Well ATM promo code?
• Onboarding at the ATM
• Where are your ATM's located?
• How do I purchase from an ATM?
• What are the ATM fees?
• I sent my cryptocurrency to the wrong wallet address (QR Code), can I get a refund?

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Buying through Accounts

• What are the daily limits and transaction fees?
• How-To: Buy using our e-Transfer Service / Visa Debit

Selling through Accounts

• Verification for Selling with Interac
• How to Sell bitcoin using e-Transfer
• What are the eTransfer process times?
• What if I send the wrong amount of Bitcoin?

Direct Deposit

• Selling With Direct Deposit

Bill Payments

• How long will it take to process my bill payment?
• How do I use Bill Payments?
• How do Bill Payments Work?
• What are the daily limits and transaction fees?
• Can I pay with any currency?
• What Information do I need to give for Bill Payments?

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Find Your Direct Deposit Info

• Tangerine
• Servus Credit Union
• Scotiabank
• RBC
• TD Bank
• CIBC

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Fraud Prevention

• How to prevent fraud?

Wallet Information

• Wallet Types
• FAQ about Crypto Wallets

Contact Us

• How can I contact you?
• What are your live hours of Operation?
• What are the hours of your Head Office in Edmonton?
• What makes Bitcoin Well safer than most exchanges?
• What are the fees for buying and selling on bitcoinwell.com?