Bitcoin Solutions  Help Center home page
Submit a request
Sign in
  1. Bitcoin Solutions
  2. General

General

ATM Information

  • How do I use a Bitcoin Well ATM promo code?
  • Onboarding at the ATM
  • Where are your ATM's located?
  • How do I purchase from an ATM?
  • What are the ATM fees?
  • I sent my cryptocurrency to the wrong wallet address (QR Code), can I get a refund?
See all 11 articles

In Person Transactions

  • Selling
  • Buying

Bitcoin Academy

  • All About Bitcoin Academy

Buying through Accounts

  • What are the daily limits and transaction fees?
  • How-To: Buy using our e-Transfer Service / Visa Debit

Selling through Accounts

  • Verification for Selling with Interac
  • How to Sell Using e-Transfer
  • What are the eTransfer process times?
  • What if I send the wrong amount or If the Order Status has not changed?

Direct Deposit

  • Selling With Direct Deposit

Bill Payments

  • How long will it take to process my bill payment?
  • How do I use Bill Payments?
  • How do Bill Payments Work?
  • What are the daily limits and transaction fees?
  • Can I pay with any currency?
  • What Information do I need to give for Bill Payments?
See all 8 articles

Find Your Direct Deposit Info

  • Tangerine
  • Servus Credit Union
  • Scotiabank
  • RBC
  • TD Bank
  • CIBC
See all 8 articles

Fraud Prevention

  • How to prevent fraud?

Wallet Information

  • Wallet Types
  • FAQ about Crypto Wallets

About Us

  • About Us
  • How can I contact you?
  • What are your live hours of Operation?
  • What are the hours of your Head Office in Edmonton?
  • What makes Bitcoin Well safer than most exchanges?
  • What are the fees for buying and selling on bitcoinwell.com?