General

ATM Information

• Where are your ATM's located?
• How do I purchase from an ATM?
• Onboarding at the ATM
• What are the ATM fees?
• What currencies do we accept in our ATM's?
• Why has my purchase not arrived in my wallet?

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In Person Transactions

• Selling
• Buying

Bitcoin Savings Plan

• What is the Bitcoin Savings Plan?
• BSP For Individuals - Everything you need to know
• BSP for Corporations - Everything you need to know

Using Visa Debit

• Getting Started with Visa Debit
• Completing the Verification Process
• Making a Purchase with Visa Debit

Bitcoin Academy

• All About Bitcoin Academy

Selling with Interac

• Verification for Selling with Interac
• How to do an eTransfer
• What are the daily limits and transaction fees?
• What are the eTransfer process times?
• What if I send the wrong amount or If the Order Status has not changed?
• How long does it take for an Interac sell order to expire?

Direct Deposit

• Selling With Direct Deposit

Bill Payments

• How long will it take to process my bill payment?
• How do I use Bill Payments?
• How do Bill Payments Work?
• What are the daily limits and transaction fees?
• Can I pay with any currency?
• What Information do I need to give for Bill Payments?

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Find Your Direct Deposit Info

• Tangerine
• Servus Credit Union
• Scotiabank
• RBC
• TD Bank
• CIBC

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Fraud Prevention

• How to prevent fraud?

Using WellWallet

• Setting up Your WellWallet
• Purchase Well Gift Cards
• Redeeming Your Rise Gift Card
• Troubleshooting Rise Gift Cards

Wallet Information

• Wallet Types
• FAQ about Crypto Wallets

About Us

• About Us
• How can I contact you?
• What are your live hours of Operation?
• What are the hours of your Head Office in Edmonton?
• What makes Bitcoin Well safer than most exchanges?