General

ATM Information

• Where are your ATM's located?
• How do I purchase from an ATM?
• Onboarding at the ATM
• What are the ATM fees?
• What currencies do we accept in our ATM's?
• Why has my purchase not arrived in my wallet?

See all 11 articles

In Person Transactions

• Selling
• Buying

Buying with Interac

• What are the daily limits and transaction fees?
• How do I place a Buy Order?
• How-To: Accept money with Interac e-Transfer
• How-To: Send money with Interac e-Transfer

Selling with Interac

• Verification for Selling with Interac
• How do I place a Sell Order?
• What are the daily limits and transaction fees?
• What are the e-Transfer process times?
• What if I send the wrong amount or If the Order Status has not changed?
• How long does it take for an Interac sell order to expire?

Bill Payments

• How long will it take to process my bill payment?
• How do I use Bill Payments?
• How do Bill Payments Work?
• What are the daily limits and transaction fees?
• Can I pay with any currency?
• What Information do I need to give for Bill Payments?

See all 8 articles

Fraud Prevention

• How to prevent fraud?

Wallet Information

• FAQ about Crypto Wallets

About Us

• About Us
• How can I contact you?
• What are your live hours of Operation?
• What are the hours of your Head Office in Edmonton?
• What makes Bitcoin Well safer than most exchanges?