Articles on: Canada

ATM: Reporting Machine Issues

Bitcoin Well ATM support handles questions about ATM locations, machine issues, cash vouchers, and transactions made at physical Bitcoin Well ATMs.


Questions about a Bitcoin Well ATM


Email hello@bitcoinwell.com if your question concerns:


  • An error shown by a Bitcoin Well ATM
  • Cash accepted by the ATM
  • An ATM transaction receipt
  • An ATM purchase that is not appearing in your wallet
  • A cash voucher used at an ATM


Include the ATM location, transaction amount, reference ID, and a screenshot of the receipt when available.


Questions about another Bitcoin Well service


For help with your Bitcoin Well account, verification, online purchases or sales, bank transactions, bill payments, or other account features:


  1. Search the Bitcoin Well Help Centre.
  2. Use the help centre chat.
  3. Email hello@bitcoinwell.com if you still need assistance.


If the machine is operated by another company, contact the operator shown on the ATM or transaction receipt.


Never share your wallet recovery phrase, private keys, password, or verification codes with anyone, including support.

Updated on: 14/07/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!