Articles on: Canada

Common Interac e-Transfer Issues

If an Interac e-Transfer is delayed while you are buying or selling bitcoin, the delay is usually at the sending or receiving bank. Use the steps below before sending another transfer.


Your bank held an e-Transfer used to buy bitcoin


Your bank may flag an outgoing e-Transfer before it reaches Bitcoin Well. When that happens, Bitcoin Well cannot process the purchase because the funds were never delivered.


  1. Open your banking app and check the transfer status.
  2. Call your bank and ask whether the e-Transfer is blocked or under review.
  3. Ask the bank to release it or cancel it and return the funds.
  4. If it is cancelled, wait for the bank to confirm the cancellation before trying again.
  5. Use the exact e-Transfer recipient, security question, security answer, and message shown in your Bitcoin Well account.


Where to find the current Interac e-Transfer instructions with private values replaced


Your security question, security answer, payment message, and account-specific funding instructions are private. Do not share them in screenshots, social posts, or public chats.


Bitcoin Well cannot release a transfer that your bank has not sent. The bank must clear or cancel it first.


An e-Transfer payout from a bitcoin sale is delayed


When you sell bitcoin, your bank may hold the incoming CAD payout for review.


  1. Check your email and banking app for an Interac notification.
  2. Call your bank and ask whether the incoming transfer is being held.
  3. Ask the bank to release the transfer.
  4. If the bank rejected the transfer, contact Bitcoin Well support after the bank confirms the hold has been cleared so Bitcoin Well can resend it.


Avoid common e-Transfer problems


  • Send from a personal bank account in the same legal name as your Bitcoin Well account.
  • Use a matching Bitcoin Well business account when sending from a business bank account.
  • Copy the current payment instructions from Buy bitcoin instead of relying on an old saved email address or screenshot.
  • Keep the transfer within the limits shown under Account → Limits.
  • Avoid sending several small transfers in a short period when one transfer will do.


If you contact support, include the transfer date, amount, bank, and reference number. Never include your banking password or Bitcoin Well password.

Updated on: 14/07/2026

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