How to Change Your Email Address

You can change the email address associated with your account from your profile settings.

Make sure you can access the inbox for your new email address before you begin. A verification code will be sent there.

Account menu expanded to show the Profile option

In Account information, select the pencil icon beside your email address.
In the Change email window, enter your new email address in Your new email address.
Note: Accounts under 90 days old will not be able to update email addresses

Change email dialog with new email field and Send code button

Select Send code.
Check the inbox for your old email address for the 6 digit verification code, then follow the on-screen prompts to verify the address
Check the inbox for your new email address for the verification code, then follow the on-screen prompts to verify the address
Send a message to support from your original email address to book a video verification call, authorising the email update.
Wait 1-3 business days for the email change to take place.

If the message does not arrive, check your spam or junk folder and confirm that you entered the new email address correctly.

Never share an email verification code with anyone, including someone claiming to be from our support team.

Updated on: 07/10/2026

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